Terms and Conditions

PAYMENT Secure payment: Items purchased by credit or debit card or personal PAYPAL account.

SPECIAL OFFERS AND DISCOUNT CODES Only ONE code can be used per order, any refunds made will reflex any discounts applied at time of your ordering. 

All discount codes are checked upon processing of orders, if your code is out of date you will be contacted to see if you wish to proceed with your order at the non-discounted rate.

REFUSAL OF ORDERS  We reserve the right to refuse any order or service to any person for any reason and at any time. We reserve the right to limit or cancel orders that, in our sole judgment, may appear to be placed by dealers, resellers or distributors. If this happens we will contact you via email, phone or address to notify you of the cancellation or limitation in which we have made.

If we receive any ABUSE of any kind from customers we reserve the rights to refuse any or even all orders placed by them and will limit or stop all contact with the person in question. 

ALTERATIONS South Wales Sugar Gliders UK reserves the right to change, without notice, any pricing in the case of error or in the case of manufacturers increasing cost of materials. We also reserve the right to make changes to our website at any time.

PRICING AND AVAILABILITY Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, we will inform you by e-mail if any products you order turn out to be unavailable.

Despite our best efforts, a small number of the products on our webpage may be mispriced. At South Wales Sugar Gliders UK we try our best to ensure all items are priced correctly if a item somehow manages to get priced in error, we will contact you via email as we verify prices as part of our dispatch procedure. We will contact you to inform you of what will happen next. If a product’s correct price is lower than our stated price, we charge the lower amount and send you the product. If a product’s correct price is higher than our stated price, we will either contact you for instructions before dispatching or cancel your order and notify you of the cancellation of that item.

ELECTRONIC COMMUNICATION When you visit South Wales Sugar Gliders UK or send e-mails to us, you are communicating with us electronically. We communicate with you by e-mail or by posting notices on the website or our facebook page/group. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

DISPATCH & DELIVERY Orders are processed and sent by Royal Mail 1st Class post (delivery aim 1-3 day) within 5 to 10 working days of any order being received.

Outside uk: If your parcel is more than the stated postage at checkout we will contact you for the remaining balance, Postage goes by weight through royal mail and is calculated on your total order once its packed up. We will not post anything until the order is paid in full including postage, If for any reason you do not pay we will cancel the order and refund the amount paid. We do not take responsibilty for any packages outside of the uk.

COPYRIGHT All rights in the content of these web pages are owned or controlled for these purposes by South Wales Sugar Gliders UK. You are not permitted to copy, download, store (in any medium), adapt or change in any way the content or images contained within the web pages of South Wales Sugar Gliders UK for any reason whatsoever without the prior written permission of South Wales Sugar Gliders UK.